Senior Assistant Manager - Retail Development
Focus on middle management coaching for Division Managers (DM) and Branch Managers (BM) to improve operational execution, SOP adherence, and team leadership.
Key Responsibilities:
Coach DMs and BMs on team management, operational discipline, and SOP compliance
Provide hands-on support in behavioural alignment and integrity reinforcement
Conduct developmental observation visits at stores and branches
Feedback on leadership gaps to RDU Head and HR for further development planning
Support OJT programs for new and existing DMs/BMs
Requirements:
Bachelor’s degree in Business Administration, Retail Management, or related field.
Minimum 4–6 years of experience in retail operations or middle management coaching, with exposure to SOP compliance and operational governance.
Ability to coach middle management (DM/BM) on operational execution, SOP adherence, and team leadership.
Strong observational and feedback skills.
Collaborative with HR and Training Unit for OJT programs and leadership development.
Knowledge of operational processes and integrity reinforcement methods.
Hands-on, practical approach to coaching and mentoring.
Strong interpersonal and communication skills.
Results-oriented with focus on behaviour change and operational excellence.
- Department
- Retail Management - HQ
- Role
- Senior Assistant Manager
- Locations
- HQ - Office
- Employment type
- Full-time
Your Talent Is What We're Looking For!
As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.
In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.