Key Responsibilities:

1. SOP Drafting & Documentation:

• Draft and update SOPs, guidelines, and work instructions based on inputs from RTM, HQ dpts, and store teams.

• Translate operational activities into clear, structured, and easy-to-follow documents

• Ensure all SOPs follow the organization’s formatting, clarity, and version control standards.

2.       Process Mapping & Validation:

• Conduct basic workflow mapping to capture actual store practices.

• Verify procedures with relevant stakeholders before publication.

• Identify inconsistencies, missing steps, or ambiguity in current processes

1. SOP Governance & Version Control:

• Maintain a centralized repository of all SOPs and ensure proper document classification.

• Track due updates, review timelines, and department approvals

• Ensure outdated documents are archived and replaced properly

1. Rollout & Communication:

• Coordinate SOP release communications to store teams and relevant departments.

• Assist in preparing summary sheets, change logs, or “what’s new” notes for easier adoption.

• Support clarity by answering store queries related to SOP instructions

1. Compliance Support:

• Work with COA and Operations to ensure SOPs reflect actual on-ground practices.

• Provide document-based support during audits, checks, and operational reviews.

• Highlight areas where processes deviate from documented standards.

Requirements:

• Education: Diploma in Business Administration, Retail Operations, or a related field.

• Experience: 1+ years in retail or similar role, with knowledge in process improvement, project management, or strategic planning.

• Skills:

  • Strong writing, structuring, and editing ability.

  • Good attention to detail and consistency.

  • Proficient at mapping simple workflows.

  • Proficiency in Microsoft Word, Excel, PowerPoint and basic document formatting.

• Mindset: Collaborative, detail-oriented, and committed to driving excellence across teams.