Assistant Manager - Retail Development
Focus on frontline leadership coaching for Assistant Branch Managers (ABM) and Supervisors, ensuring professional behaviour, SOP adherence, and work ethics at store level.
Key Responsibilities:
Conduct on-site coaching and mentoring for ABMs and Supervisors
Reinforce professional conduct, teamwork, and accountability
Observe SOP execution and daily operational behaviour, provide immediate feedback
Support Training Unit in OJT execution for frontline teams
Requirements:
Bachelor’s degree in Business Administration, Retail Management, or related field.
Minimum 2–4 years of experience in retail operations or frontline leadership coaching.
Ability to coach frontline leaders (ABM/Supervisors) on professional behaviour, SOP adherence, and work ethics.
Strong mentoring and feedback skills to drive immediate behaviour improvement.
Ability to collaborate with Training Unit to support OJT and development programs.
Knowledge of daily store operations, team management, and compliance standards.
Hands-on, approachable, and supportive coaching style.
Observant, proactive, and detail-oriented.
Focused on teamwork, accountability, and professional conduct
- Department
- Retail Management - HQ
- Role
- Assistant Manager
- Locations
- HQ - Office
- Employment type
- Full-time
Your Talent Is What We're Looking For!
As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.
In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.